Victim Services/ Intake Coordinator

Prepared on October 8, 2026

Department	Social Services
Reports To	Social Services Director
Type of Employment	Full-Time
Work Hours	40 hours per week
FLSA Status	Non-Exempt
Salary	$23-$25 DOQ

Summary

Will provide direct assistance and services to victims or witnesses of crime, which includes advocacy, crisis support, and case management services for victims of crime and for their nonoffending families and caretakers.

Job Description

Essential Duties and Responsibilities

Include the following, other duties may be assigned.

Maintain strict standards of confidentiality
Act as primary Social Services Victims Advocate
Schedule and confirm new intakes for Social Services department with law enforcement
Welcome and serve clients and families upon their arrival to the center in a professional and friendly manner
Conduct intake interviews with the non-offending family and/or caretaker
Educate non-offending caregiver about sexual/ physical abuse and the various systems that may become involved with their family
Communicate with other professionals involved with the client/case as necessary
Provide information and referrals regarding resources to clients
Prepare the case tracking and case review schedule
Maintain and update case records in agency database
Attend case review and follow through with any recommendations of the team that would require the services of the advocate
Assist with training sessions for community professionals regarding victim service operations and protocol
Assist with recruiting and training interns to serve victims of crime
Assist with entering data into current data management system

Supervisory Requirements

May supervise victim services volunteers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Interest in crime victim/ survivor rights and services. A sensitivity to and ability to respond appropriately to cultural differences of clients and staff. A commitment to empowering others to solve their own problems, including the ability to set appropriate boundaries. Ability to work independently and to take the initiative in job related activities. Ability to work well with others and establish respectful relationships. Ability to maintain confidentiality. Excellent communications skills. Ability to work in a professional manner with members of other agencies, sensitivity to diversity issues. Skilled in Microsoft office and general computer skills. Knowledge of community resources.

Must:

Have Valid drivers license
Have Reliable transportation (transportation costs reimbursed)
Proof of current auto insurance always
Pass and complete background examination successfully
Complete oral interviews

THIS POSITION REQUIRES COMPLIANCE WITH THE INDIAN CHILD PROTECTION LAW AND FAMILY VIOLENCE PREVENTION ACT PUBLIC LAW 101630; 25 CODE OF FEDERAL REGULATIONS PART 63- INDIAN CHILD PROTECTION AND FAMILY VIOLENCE PREVENTION; CRIME CONTROL ACT OF 1990, EMPLOYEE BACKGROUND CHECKS; AND EXECUTIVE ORDER 12968, ADJUSTICATIVE GUIDELINES.

Experience and Eduction

Bachelor’s degree in human services or Social Services desirable, but not required. Previous experience in social work, human services, or victim services center preferred.

Skills

LANGUAGE SKILLS: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Basic mathematical skills; addition, subtraction, multiplication, division, decimals and fractions.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Essential Competencies

Analytical – Synthesizes complex or diverse information; collects and researches date; uses intuition and experience to complement data.

Problem Solving – Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully; develops alternative solutions, uses reason when dealing with emotional topics.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Client Service – Manages difficult or emotional client situations, responds promptly to clients needs, solicits client’s feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and stand. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fast paced environment, must be able to deal effectively with persons in crisis.

At-Will Employment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.

The employment relationship with Shoalwater Bay Indian Tribe is voluntary; there is no specified length of employment. Accordingly, either the Shoalwater Bay Indian Tribe or the employee may terminate the employment relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.

This document does not create an employment contract, implied or otherwise.

INDIAN PREFERENCE

Indian preference will be exercised in the hiring of this position in accordance with Shoalwater Bay Indian Tribe’s policy 181 within the Tribes Employee Handbook.

Benefits

After 60 days of employment

Medical
Vision
Dental
Life and Accidental Death & Dismemberment coverage
Short term disability
Long term disability
Disability resources

After 90 days of employment use of

Annual Leave accrual
Sick Leave accrual
Bereavement Leave
Military Leave
Jury Duty Leave
Paid Holidays

After 1 year of employment

401K contribution

Work Location	Work on Location Premises 2373 Tokeland Rd Tokeland , WA 98590
Job Posting Valid Through	Valid until filled
Position Start Date	Immediately