Medical Clinical Coordinator

Prepared on April 21, 2026

Department	Wellness Center
Reports To	Health Director
Type of Employment	Full-Time
Work Hours	Normal Work Hours
FLSA Status	Exempt
Salary	$30.00 - $33.64 per hour DOQ

Summary

Oversees a variety of lead duties while working closely with Physicians, Medical assistants, Lab/X-ray Technician and support medical staff. Responsible for coordinating all medical staff activity within the office to maximize patient flow, productivity and teamwork. Back-up CIS (Clinical Informatics Specialist) works in conjunction with users regarding electronic health record system issues/concerns & updates personnel to the system as necessary. In addition to clinical coordinating working closely with the medical receptionist and billing to ensure patients, insurance eligibility benefits. Work with the Health Director on clinical reports.

Job Description

Essential Duties and Responsibilities

Include the following, other duties may be assigned.

Ensure compliance with all regulations and rules, ensures signatures are obtained on all required documents and consent forms to ensure quality patient care and services are provided.
Oversees/assists staff in daily operations of medical office operations. Notify medical staff of any clinic closures.
Resolves problems in medical administrative areas and ensures compliance with regulations and standards.
Sign off on medical staff leave requests to ensure proper staffing to meet minimum standard of patient care.
Sign off on medical staff timesheets for accuracy and time adjustment coordination as necessary.
Assist in maximize productivity proper patient appointing to compliment daily Physician schedule and office hours.
Interact with medical staff and patients to ensure a high level of professionalism and customer relations.
Coordinates and organizes training as necessary for medical staff members, and participates in guidance and educational programs.
Helps establish/implement/update goals, objectives, policies, procedures and systems for the assigned medical department administrative areas.
Develop systems and procedures to improve the quality and efficiency of the Medical Department, as well as coordination of services with all other departments/programs of the Wellness Center.
Identify and document problems in business processes and coordinate development of solutions that pertain to the medical department.
Ordering of office and medical supplies and equipment for the medical department.
Act as Medical department intermediary fielding all staff concerns, developing plans for solutions, reporting issues to the Assistant Health Director/Health Director when necessary and coordinating resolutions.
Field patient concerns and facilitate solutions for increased quality of patient care.
Maintains all necessary internet portals (Ins, Credit card, WA State and secure websites) for business needs. Including employee access.
Works with Clinical Support staff with insurance company verification of eligibility, benefit coverage on patient’s insurance plans and communicate insurance verification information to the patient documents into systems all information related to coinsurance, copay, deductibles, and authorization requirements.
- Works collaboratively with the receptionist and billing in order to collect all fees and balances due for services provided.
Works cooperatively and compassionately with patients and staff.
Maintains strictest confidentiality and HIPAA compliance.
Coverage for medical receptionist as necessary if Clinic office support is not available.
Public Health Response Medical Clinic policy and planning as necessary.
EPIC back-up (All aspects of EPIC)
- Set up/changes for providers and new staff.
- Scheduling/updates/changes for medical clinic
- Works staff for record completeness and accuracy.
- Work with Providence on EPIC updates and technical issues
Participates in professional development activities to keep current with health care trends and practices.
Serves as liaison between Medical clinic and external agencies as necessary.
- D.O.H/NPIAHB/PC Health Department. Etc.
Works closely with the Health Director on EPIC Health Maintenance weekly/monthly reports.
Other duties and special projects to be performed as assigned by Health Director.
Maintains current, active, valid, unrestricted Washington State licensure and CEU’s as necessary.
Maintains current CPR certification.
Participates in the Tribe’s quality improvement and planning activities as necessary.
Works cooperatively with the Health Director, Wellness Center Staff.
Observes strict patient confidentiality, and all pertinent requirements of HIPAA and any other confidentiality regulations.
Performs any additional reasonable roles and responsibilities as determined necessary by the Health Director.

Safety:

Demonstrates knowledge of CDC, Dept. of Health, OSHA standard as it applies to the clinic environment.
Adheres to universal precautions.

The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.

Supervisory Requirements

This job has direct management supervisory responsibilities over medical staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Eduction

Associate's degree (A. A.) or equivalent from two-year College or technical school; or 3 to 5 year related experience of Medical clinic management; or equivalent combination of education and experience. Advanced knowledge and use of medical terminology required. Hands-on experience with computerized systems. Knowledge of HIPAA Compliance Standards required. Knowledge of medical insurance plans, and patient scheduling.

Skills

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Essential Competencies

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason when dealing with emotional topics.

Project Management – Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; demonstrates group presentation skills, participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; give and welcomes feedback; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Ethics – Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Judgment – Displays willingness to make decisions, exhibits sound and accurate judgment; supports and explains reasoning for decisions, includes appropriate people in decision making process; makes timely decisions.

Planning and Organizing – Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity.

Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

Attendance and Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Common medical clinic environment.

At-Will Employment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.

The employment relationship with Shoalwater Bay Indian Tribe is voluntary; there is no specified length of employment. Accordingly, either the Shoalwater Bay Indian Tribe or the employee may terminate the employment relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.

This document does not create an employment contract, implied or otherwise.

INDIAN PREFERENCE

Indian preference will be exercised in the hiring of this position in accordance with Shoalwater Bay Indian Tribe’s policy 181 within the Tribes Employee Handbook.

Benefits

After 60 days of employment

Medical
Vision
Dental
Life and Accidental Death & Dismemberment coverage
Short term disability
Long term disability
Disability resources

After 90 days of employment use of

Annual Leave accrual
Sick Leave accrual
Bereavement Leave
Military Leave
Jury Duty Leave
Paid Holidays

After 1 year of employment

401K contribution

Work Location	Work on Location Premises 2373 Old Tokeland Rd. Bldg E Tokeland, Washington 98590
Job Posting Valid Through	Valid until filled
Position Start Date	Immediately