IT Manager

Prepared on May 21, 2026

Department	Information Technology
Reports To	Tribal Administrator
Type of Employment	Full-Time
Work Hours	40 hours a week
FLSA Status	Exempt
Salary	Salary range: $85,000-$95,000 DOE

Summary

Manages and coordinates information technology related resources by performing the following duties, or through delegation to subordinates.

Job Description

Essential Duties and Responsibilities

Include the following, other duties may be assigned.

Network Infrastructure
- Oversees and specifies the designs, specifies, configurations, installations, and maintains local area network equipment including wireless networking equipment, networked printers and scanners, networked peripherals, routers, switches, and cabling.
- Plans and implements additions, deletions and major modifications to the supporting wired and wireless infrastructure organization-wide.
- Documents network configuration.
- Collects and analyzes network logging and reporting.
Administrative/Strategic
- Develop Information Technology strategy in support of the organization’s mission and core objectives.
- Consults with department directors to develop plans for technology implementation in their areas to meet departmental goals
- Manages the I.T. Department operating budget, approves all technology expenditures, and completes the technology procurement process.
- Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
- Provides technology-related training to staff.
- Develops and implements technology-based policies and procedures.
- Develops and communicates standards for use, purchase, operations and security of network, personal computers, and software
- Represent the tribe in technology-related projects.
- Maintain membership in technology-related organizations.
- Applies for, administers, and reports on IT-focused grants. Works with planning department and grants department to prepare IT portion of grants.
Oversees Systems Administration staff
- Configure, install, and maintains Microsoft Hyper-V failover cluster.
- Establishes and maintains Microsoft Active Directory Services including users and computer accounts, group policy, NTFS permissions, shares, and security.
- Designs, specifies, configures, installs, and maintains server hardware.
- Configure, install, and maintain server-based applications.
Oversees VoIP and Cell staff
- Designs, specifies, configures, installs and maintains the telephone system.
- Documents phones system configuration.
- Manages the cellular phone purchase program. Performs device upgrades, device replacements, and accessory purchases.
- Configure, install, and maintain Mobile Device Management program.
Oversees End-User Support staff
- Communicates with other departments to report and resolve software, hardware, and operations problems.
- Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
- Installs and tests software upgrades.
Oversees Data Retention/Disaster Recovery staff
- Designs, specifies, configures, installs, and maintains backup, archiving, and disaster recovery solutions.
- Configures, installs, and maintains redundancy solutions including Hyper-V replication and HP MSA replication.
- Documents data retention and disaster recovery configuration.
- Collects and analyzes data retention and discovery recovery logging and reporting.
- Provide support for continuity of business during disasters or emergencies.
Oversees Multimedia staff
- Main contact for Web design/Web hosting solution. Troubleshoot website connectivity issues. Update content.
- Purchase, configure, and maintain video recording equipment, sound recording equipment, and video conferencing solution.
Works with Information Security Officer

Supervisory Requirements

Directly supervises employees of the I. T. Department, except for Information Security Officer. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Eduction

Bachelor’s Degree from accredited University and five years related experience and/or training; or equivalent combination of education and experience required. 2-3 years management experience required.

Skills

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, Council and general public.

MATHEMATICAL SKILLS: Ability of calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Essential Competencies

Must have hands-on experience installing and maintaining the following; Server and Client Operating Systems, Exchange Server, domain services, web services, virtualization technologies, storage technologies, database management, data retention procedures, security protocols, networking protocols, productivity suite.

Analytical – Synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Designs work flows and procedures.

Design – Generates creative solutions. Translates concepts and information into images. Uses feedback to modify designs. Applies design principles. Demonstrates attention to detail.

Problem Solving – Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics.

Project Management – Develops project plans. Coordinates projects. Communicates changes and progress. Completes projects on time and budget. Manages project team activities.

Technical Skills – Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.

Customer Service (Internal) – Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Participates in meetings.

Written Communication – Writes clearly and informatively. Edits work for spelling and grammar. Varies writing style to meet needs. Present numerical data effectively. Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.

Visionary Leadership – Displays passion and optimism. Inspires respect and trust. Mobilizes others to fulfill the vision. Provides vision and inspiration to peers and subordinates.

Change Management – Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.

Delegation – Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities. Provide recognition for results.

Leadership – Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates activities. Makes self available to staff. Provides regular performance feedback. Develops subordinates skills and encourages growth. Solicits and applies customer feedback (internal and external). Fosters quality focus in others. Improves processes, products and services. Continually works to improve supervisory skills.

Quality Management – Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.

Business Acumen – Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals.

Cost Consciousness – Works within approved budget. Develops and implements cost savings measures. Contributes to profit and revenue. Conserves organizational resources.

Ethics – Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Strategic Thinking – Develops strategies to achieve organizational goals. Understands organizations strengths and weaknesses. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions.

Judgment – Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasons for decisions. Includes appropriate people in decision-making process. Makes timely decisions.

Planning/Organizing – Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

Professionalism – Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

Dependability – Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Attendance/Punctuality – Is consistently at work and on time.

Safety and Security – Observes safety and security procedures; uses equipment and material properly.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is required to stand, walk, use hands to finger, handle, or feel, stoop, kneel, crouch, or crawl, and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Common Office environment.

At-Will Employment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.

The employment relationship with Shoalwater Bay Indian Tribe is voluntary; there is no specified length of employment. Accordingly, either the Shoalwater Bay Indian Tribe or the employee may terminate the employment relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.

This document does not create an employment contract, implied or otherwise.

INDIAN PREFERENCE

Indian preference will be exercised in the hiring of this position in accordance with Shoalwater Bay Indian Tribe’s policy 181 within the Tribes Employee Handbook.

Benefits

After 60 days of employment

Medical
Vision
Dental
Life and Accidental Death & Dismemberment coverage
Short term disability
Long term disability
Disability resources

After 90 days of employment use of

Annual Leave accrual
Sick Leave accrual
Bereavement Leave
Military Leave
Jury Duty Leave
Paid Holidays

After 1 year of employment

401K contribution

Work Location	Work on Location Premises 2373 Tokeland Rd Tokeland , WA 98590
Job Posting Valid Through	Valid until filled
Position Start Date	Immediately