Workforce Development Case Coordinator

Prepared on November 24, 2025

Department	Social Services
Reports To	Social Services Manager
Type of Employment	Full-Time
Work Hours	Monday-Friday
FLSA Status	Non-Exempt

Summary

The Case Coordinator coordinates Workforce Development (WFD) services for the Shoalwater Bay Tribe (SBIT) and the South Puget Intertribal Planning Agency (SPIPA). This position provides direct support, coaching, mentoring, and guidance to clients as they work toward economic self-sufficiency. The Case Coordinator assists the WFD Department with administrative tasks, client services, and overall program coordination, ensuring clients can access employment, education, training opportunities, and navigate personal or systemic barriers. This role is essential to maintaining accurate documentation, ensuring compliance with grant requirements, and contributing to the overall success of Workforce Development initiatives. This position is grant-funded

Job Description

Essential Duties and Responsibilities

Include the following, other duties may be assigned.

Maintain accurate client records, case notes, and case files.
Coordinate cash assistance, childcare and employment and training services.
Provide support to Tribal Childcare Providers and SPIPA Childcare Staff to ensure all required documentation is current and on file to process timely payments.
Administer assessments to assist individuals in identifying a critical analysis of their goals, interests, skills, and experience.
Effectively communicate program and service eligibility, process intakes, and assess client needs to create an ISP to process support services tied to employment and training activities.
Monitor and record clients’ progress to ensure the goals and objectives are met to move clients toward economic self-sufficiency.
Uphold case management WFD & Cash Assistance standards as defined in the SPIPA WFD Policy and Procedure Manual, & SBIT Policies and Procedures.
Articulate program services and activities and identify, evaluate, and explore solutions to assist in removing barriers.  
Plan, coordinate, and implement client-focused activities and community outreach events in partnership with WFD staff, vendors, and community partners; oversee logistics including scheduling, supplies, locations, and documentation
Maintain accurate records in compliance with TANF policies by processing documentation (e.g., purchase orders, check requests), tracking attendance and incentives in TAS, and monitoring expenditures and inventory for events.
Manage caseload, provide case management, facilitate appropriate support services.
Assist with quarterly reporting narratives, including contributions to intertribal reports.
Support clients with intakes, recertifications, and completion of required paperwork.
Provide referrals to employment, training, and support services.
Help clients develop and update Individual Service Plans (ISPs).
Assist in organizing events, classes, and proposals as outlined and approved.
Collaborate with Case Coordinators, SBIT Workforce Development staff, and Shoalwater Bay tribal staff.
Conduct follow-ups with clients to ensure continued engagement and progress.
Travel as needed for training, meetings and to meet clients in their homes, including locations outside of Pacific County.
Flexible scheduling for occasional weekend events
Must be willing to attend SPIPA trainings

Supervisory Requirements

No supervisory duties for this position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

Experience with Microsoft 365 (Word, Excel, Outlook, Teams, etc.).
Strong empathy, patience, and understanding of client needs.
Ability to work collaboratively in a team environment.
Maintain strict confidentiality and discretion with all SBIT and client information

Preferred Qualifications:

Prior experience in social services, workforce development, or tribal programs.
Knowledge of local community resources and support services.
Experience working with tribal communities or underserved populations.
Ability to assist in grant writing or proposal development.

Experience and Eduction

High school diploma or general education degree (GED)

Skills

LANGUAGE SKILLS: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Basic mathematical skills; addition, subtraction, multiplication, division, decimals and fractions.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses and Registrations

Must have a valid Washington State driver’s license.

Essential Competencies

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand and walk. The employee is frequently required to use hands to finger, handle, feel, reach with hands and arms; stoop, crouch, talk and hear. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Common indoor environment.

At-Will Employment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The employment relationship with Shoalwater Bay Indian Tribe is voluntary; there is no specified length of employment. Accordingly, either the Shoalwater Bay Indian Tribe or the employee may terminate the employment relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.

This document does not create an employment contract, implied or otherwise.

Indian Preference

Indian preference will be exercised in the hiring of this position in accordance with Shoalwater Bay Indian Tribe’s policy 181 within the Tribes Employee Handbook.

Benefits

After 60 days of employment

Medical
Vision
Dental
Life and Accidental Death & Dismemberment coverage
Short term disability
Long term disability
Disability resources

After 90 days of employment

Annual Leave accrual
Sick Leave accrual
Bereavement Leave
Military Leave
Jury Duty Leave
Paid Holidays

After 1 year of employment

401K contribution

Work Location	Work on Location Premises 2373 Tokeland Rd Tokeland, WA 98590
Job Posting Valid Through	Valid until filled
Position Start Date	Immediately