Social Services Manager

Prepared on July 21, 2025

Department	Social Services
Reports To	Court Director
Type of Employment	Full-Time
Work Hours	Monday-Friday
FLSA Status	Exempt
Salary	$85,000.00

Summary

The position is a management position within the Shoalwater Bay Indian Tribe. The Social Services Manager is responsible for the overall management and supervision of staff that provides services in Victims of Crime Advocacy, Indian Child Welfare, coordination of training in ICW and Social Services protocol. This position requires excellent communication skills. These responsibilities will be met by performing the following duties personally or through subordinates.

Job Description

Essential Duties and Responsibilities

Other duties may be assigned.

Oversees the Social Services Department and works closely with others to ensure that all programs, services and systems are developed in accordance with approved Shoalwater Bay Tribal Council policies, compliant with relevant Tribal Code of Laws, federal, state and local laws.
Supervises Social Services staff, coaches and develops skills in accordance with policies of the Shoalwater Bay Tribe, Tribal Code of Laws, Indian Child Welfare, and governmental grant regulations; assigns cases, and workloads. Facilitates training for staff within the Social Services Department to ensure program compliance with tribal, state, federal policy, rules, and regulations. Delegates responsibilities to staff as necessary and appropriate to ensure individualized opportunities for staff development and growth.
In conjunction with tribal presenting officer, participate in court hearings and monitoring active cases in all areas relating to the Indian Child Welfare Act & reporting to court.
Develops and monitors the Social Services programs and budgets; oversees the preparation of grant applications and reports to assure adequacy and timeliness. Ensures program compliance with state criteria and federal rules regulating grants
Works with other appropriate committees and inter-departmental workgroups such as Police, Wellness Center, Court, Cultural, Education, DCYF, and other courts.
Attends tribal council meetings as directed
Responsible for developing and planning new strategies to creatively meet evolving needs of Tribal members while monitoring projections for future needs.
Interprets agency purpose and program to community.
Establishes and maintains relationships with other agencies and organizations in community toward meeting tribal community needs and services.
Prepares, distributes and maintains a variety of reports.
Inspects agency operations and facilities to ensure agency meets standards and procedures criteria.
Directs or coordinates research activities as it pertains to the program.

Supervisory Requirements

Directly supervises employees in the Social Services Department, which includes Elders Services Supervisor, and Victim Services Advocates. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and discipline employees, addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently, make decisions, and maintain confidentiality. Must be able to successfully pass criminal background check, finger printing, and drug screen.

Experience and Eduction

Master’s degree (M.A.) in Social Work, Human Services, or equivalent; and five to ten years’ related experience and/or training in social services case management, and crime victim advocacy using integrated services within a tribal setting; or equivalent combination of education and experience. Must possess familiarity with multiple community resources and systems, including ICWA, DSHS, DCYF, etc.

Skills

LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS: Comprehensive knowledge of computers (hardware and software) and computer networking. Current knowledge Microsoft Office XP Word and Excel.

Essential Competencies

Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason when dealing with emotional topics.

Technical Skills – Assess own strengths and weaknesses; pursues trailing and development opportunities; strives to continuously build knowledge and skills.

Patient Service – Manages difficult or emotional patient situations; responds promptly to patient needs; responds to requests for service and assistance; meets commitments.

Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; contributes to building a positive team spirit.

Visionary Leadership – Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff.

Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Ethics – Treats people with respect; works with integrity and ethically; upholds organizational values.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.

Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary.

Attendance and Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Common Office environment.

At-Will Employment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The employment relationship with Shoalwater Bay Indian Tribe is voluntary; there is no specified length of employment. Accordingly, either the Shoalwater Bay Indian Tribe or the employee may terminate the employment relationship at will, with or without cause, at any time, so long as there is no violation of applicable federal or state law.

This document does not create an employment contract, implied or otherwise.

INDIAN PREFERENCE

Indian preference will be exercised in the hiring of this position in accordance with Shoalwater Bay Indian Tribe’s policy 181 within the Tribes Employee Handbook.

Benefits

After 60 days of employment

Medical
Vision
Dental
Life and Accidental Death & Dismemberment coverage
Short term disability
Long term disability
Disability resources

After 90 days of employment

Annual Leave accrual
Sick Leave accrual
Bereavement Leave
Military Leave
Jury Duty Leave
Paid Holidays

After 1 year of employment

401K contribution

Work Location	Work on Location Premises 2373 Tokeland Rd Tokeland , WA 98590
Job Posting Valid Through	Valid until filled
Position Start Date	Immediately